Return & Refund Policy

Return & Refund Policy

 

Thanks for shopping at Ally’s Knit Shop.

 If you are not entirely satisfied with your purchase, we're here to help.

**All custom items are final sale and are not eligible for return/refund.**

 

Returns

 

You have 30 calendar days to return an item from the date you received it.

 To be eligible for a return, your item must be unused and in the same condition that you received it.

 Your item must be in the original packaging.

 Your item needs to have the receipt or proof of purchase.

Second hand/pre-used items cannot be returned or refunded, ALL SALES ARE FINAL.

Refunds

 Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

 If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

 If you have any questions on how to return your item to us, contact us allysknitshop@gmail.com.